Frequently Asked Questions
Q: What areas do you deliver to?
A: We deliver throughout Chicago and suburbs, all of Illinois, and coordinate nationwide shipping. Most Chicago metro orders arrive within 24-48 hours.
Q: Can you create custom pallet sizes?
A: Yes! We build pallets to your exact specifications including unique dimensions, wood types, board thickness, and load requirements.
Q: Do you offer heat-treated pallets for international shipping?
A: Absolutely. All our export pallets are ISPM-15 certified with proper stamps and documentation.
Q: Do you buy back our used or damaged pallets?
A: Yes, we operate buy-back programs. We'll assess your pallets and offer fair pricing based on condition and volume.
Q: How does the drop trailer service work?
A: We deliver a trailer loaded with your pallets to your location. You unload on your schedule (typically 2-7 days). We pick up the empty trailer and deliver a fresh loaded one on your regular schedule.
Q: What's the minimum order quantity?
A: No minimum for pickup. Delivery orders typically start at 50 pallets, but we can accommodate smaller orders with adjusted pricing.
Q: How quickly can you deliver?
A: Chicago metro: 24-48 hours for most orders. Illinois: 2-3 days. Custom orders: 1-2 weeks depending on specifications.
Q: Do you have Spanish-speaking staff?
A: Yes, we have bilingual team members available to assist with quotes, orders, and questions.
Q: How do I get a quote?
A: Contact us by phone or complete our online quote form. We'll respond within 2 hours during business hours with pricing and availability.
Q: What payment methods do you accept?
A: We accept major credit cards, ACH transfers, checks, and offer net-30 terms for approved commercial accounts.
Q: What areas do you deliver to? A: We deliver throughout Chicago and suburbs, all of Illinois, and coordinate nationwide shipping.
We build pallets to your exact specifications including unique dimensions, wood types, board thickness, and load requirements.