Frequently Asked Questions
What areas do you deliver to?
We deliver throughout Chicago, all of Illinois, and extend into northern Indiana, southern Wisconsin, and eastern Iowa. Our primary service area is within 150 miles of Chicago, with extended delivery available for large orders.
What pallet sizes are available?
Standard sizes include 48x40 (GMA), 42x42, 48x48, and 36x36. Custom sizes manufactured to your specifications with 2-5 day lead times.
How much do pallets cost?
Pricing ranges from $3-$5 for economy-grade recycled pallets up to $12-$25 for new pallets, depending on size, grade, and volume. Contact us for exact quotes based on your specific needs.
How are pallets delivered?
Full truckload delivery via our fleet of 53-foot trailers, partial load delivery for smaller orders, drop trailer service for flexible loading, or customer pickup from our Chicago facility.
What if I need custom sizes or specialized pallets?
We manufacture custom pallets to your exact specifications. Share your requirements and we'll provide a quote and timeline—typically 2-5 days for custom manufacturing.
How long does delivery take?
Same-day for emergency Chicago orders placed before 10 AM, next-day for standard Chicago-area orders, and 2-5 business days for regional deliveries or custom orders.
What's the minimum order quantity?
No minimum for customer pickup. Partial load delivery starts at 50 pallets. Full truckload deliveries (450-680 pallets) receive best pricing and free delivery within 100 miles.
Can you pick up my used pallets?
Yes! We buy used pallets in any quantity. We'll provide a competitive quote and schedule convenient pickup. Payment upon pickup or next business day.
Do you offer recycling services?
Absolutely. We'll remove unwanted pallets at no charge for most quantities and recycle them responsibly. Large volumes may qualify for buy-back compensation.
Are your pallets certified for international shipping?
Yes, we provide ISPM-15 heat-treated certified pallets with proper stamps and documentation for international export compliance.
What payment methods do you accept?
We accept cash, check, credit cards, ACH transfer, and wire transfer. Net-30 terms available for qualified business accounts.
Do you deliver on weekends?
Standard weekend delivery is available on Saturdays until noon. Sunday and after-hours delivery can be arranged for emergency situations with advance notice.
What if I receive damaged pallets?
Inspect your order upon delivery and notify us immediately of any concerns. We stand behind our quality and will replace or refund damaged pallets promptly.
Can you handle very large orders?
Yes. We regularly fulfill orders ranging from 50 pallets to 10,000+ pallets. Our supply chain network ensures we can accommodate any volume requirement.
Do you offer pallet rental programs?
While we focus on sales and buy-back programs, we can discuss alternative arrangements for specific situations. Contact us to explore options.
What areas do you deliver to? We deliver throughout Chicago, all of Illinois, and extend into northern Indiana, southern Wisconsin, and eastern Iowa.
Custom sizes manufactured to your specifications with 2-5 day lead times.